Privacy Policy

Effective Date: January 1 2026

Petrova Chocolates (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we collect only the information you voluntarily provide to us, including:

Personal information, such as your name, email address, phone number, billing address, and shipping address
Payment information, which is processed securely by third-party payment providers (we do not store full payment details)
Order information, including products purchased, delivery method, and order history

We do not collect cookies or use tracking or advertising technologies on our website.

How We Use Your Information

We use your personal information solely to:

Process and fulfill orders
Arrange shipping or local delivery
Communicate with you about orders, delivery updates, or customer service inquiries
Send transactional communications such as order confirmations and shipping notifications
Comply with applicable legal and regulatory obligations

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

Payment processors to complete transactions securely
Shipping and local delivery partners to fulfill your order
Service providers that support essential business operations (such as order management or email communications)

These third parties are permitted to use your information only for the services they provide on our behalf.

Website Hosting & Security

Our website is hosted by a third-party service provider that helps us operate and maintain the site. These providers may have access to certain personal information strictly to perform their services. We require that they handle your information securely and use it only for the purpose of providing hosting or technical support. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Children’s Privacy

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding the personal information we collect and maintain. These rights may vary by region, may not apply in all circumstances, and in some cases, we may be legally permitted to decline a request.

Right to Access / Know: You may have the right to request information about the personal data we hold about you.
Right to Delete: You may have the right to request that we delete your personal information, subject to any legal or business obligations.
Right to Correct: You may have the right to request corrections to any inaccurate or incomplete personal information we maintain.
Right to Data Portability: In certain situations, you may have the right to request a copy of your personal information or ask that it be transferred to another service provider.
Right to Opt Out of Sale or Targeted Advertising: Depending on your location, you may have the right to opt out of the sale or sharing of your personal information or the processing of your data for targeted advertising purposes. You can exercise this right [here – insert hyperlink]. If you use the Global Privacy Control (GPC) signal in your browser, we will, where applicable, treat it as a request to opt out for the device and browser you are using. To learn more about GPC, visit https://globalprivacycontrol.org. Other “Do Not Track” browser signals are not recognized by our website.

Managing Communication Preferences: We may send you promotional emails. You may opt out at any time using the unsubscribe link included in those emails. Even if you opt out of promotions, we may still send important transactional emails related to your orders or account.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised effective date and provide notice as required by applicable law.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Petrova Chocolates - betty@petrovachocolates.com